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Advanced Service Management (IIS7084)5 ECTS (englische Bezeichnung: Advanced Service Management)
Modulverantwortliche/r: Freimut Bodendorf Lehrende:
Freimut Bodendorf, und Mitarbeiter/innen
Startsemester: |
SS 2017 | Dauer: |
1 Semester | Turnus: |
jährlich (SS) |
Präsenzzeit: |
60 Std. | Eigenstudium: |
90 Std. | Sprache: |
Deutsch und Englisch |
Lehrveranstaltungen:
Inhalt:
Lecture and Exercise:
This course consists of two parts. Part one of the course provides an overview of service science. Characteristics of service design, production, and deployment are presented. The second part fo-cuses on service businesses, such as finance, commerce, logis-tics, tourism, education, entertainment, healthcare and industrial services. Digital products and value added services are discussed as well as service engineering and service technologies (e.g., self service systems, multimedia, and security Systems).
Lernziele und Kompetenzen:
The students
can plan and develop services, as well as independently utilize IT-aided methods to create services.
understand the special requirements of different industries and develop service concepts on this basis.
discuss problem-solving approaches in groups and pre-sent their work results.
Studien-/Prüfungsleistungen:
Advanced Service Management (Klausur) (Prüfungsnummer: 70817)
(englischer Titel: Advanced Service Management (written examination))
- Prüfungsleistung, Klausur, Dauer (in Minuten): 60, benotet, 2.5 ECTS
- Anteil an der Berechnung der Modulnote: 50.0 %
- Erstablegung: SS 2017, 1. Wdh.: WS 2017/2018
1. Prüfer: | Freimut Bodendorf |
- Termin: 24.07.2017, 08:00 Uhr, Ort: H 4
Termin: 21.12.2017, 15:15 Uhr, Ort: H5
Termin: 13.12.2018, 08:00 Uhr, Ort: H6
Advanced Service Management (written assignment) (Prüfungsnummer: 70818)
(englischer Titel: Advanced Service Management (written assignment))
- Prüfungsleistung, Hausarbeit, benotet
- Anteil an der Berechnung der Modulnote: 50.0 %
- Erstablegung: SS 2017, 1. Wdh.: WS 2017/2018
1. Prüfer: | Freimut Bodendorf |
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