Advanced Service Management (ASM)
- Dozentinnen/Dozenten
- Prof. Dr. Freimut Bodendorf, Jonas Meister, M. Sc.
- Angaben
- Vorlesung mit Übung
Online 4 SWS, ECTS-Studium, ECTS-Credits: 5
nur Fachstudium, Sprache Englisch, Bemerkung zu Zeit und Ort: Due to the current Corona situation, the lecture and exercise will be offered completely online without face-to-face classes. More information is available in the StudOn course: https://www.studon.fau.de/crs2865934_join.html Asynchrone Lehrveranstaltung
Zeit: ; Bemerkung zu Zeit und Ort: Due to the current Corona situation, the lecture and exercise will be offered completely online without face-to-face classes. More information is available in the StudOn course: https://www.studon.fau.de/crs3666170.html
- Studienfächer / Studienrichtungen
- WPF WING-MA ab 2 (ECTS-Credits: 5)
WF INF-NF-BWL ab 2 (ECTS-Credits: 5)
WPF IIS-MA 2 (ECTS-Credits: 5)
WPF MB-MA-IP 2 (ECTS-Credits: 5)
- Inhalt
- The course gives an introduction to services management and services science. Digital products and value added services are discussed as well as service technologies (e.g., self-service systems, multimedia and security systems). Characteristics of the dimensions service concept, client interface and service delivery are presented and applied to different use cases in the areas of e-commerce, logistics, tourism, healthcare and retail.
- ECTS-Informationen:
- Credits: 5
- Zusätzliche Informationen
- Schlagwörter: Wirtschaftswissenschaften, Spezielle Betriebswirtschaftslehre / Wahlpflichtfach, Wirtschaftsinformatik, Masterstudiengänge
- Zugeordnete Lehrveranstaltungen
- TUT: Studentisches Tutorium: Advanced Service Management
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Dozent/in: Jonas Meister, M. Sc.
Zeit und Ort: n.V.; Bemerkung zu Zeit und Ort: https://www.studon.fau.de/crs3666170_join.html
- Institution: Lehrstuhl für Wirtschaftsinformatik, insbesondere im Dienstleistungsbereich
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